Talk to the EVO33 Team
Questions about a bet, a bonus or a withdrawal? The EVO33 support team is here to help Nepal players in English.
The quickest way to reach us is live chat. Click the chat icon on primatelife.org or open it from the menu in the app.
Before You Get in Touch
Have your username ready, along with any relevant details: the time of a transaction, the match you bet on or the name of the promotion. This helps us find the issue faster.
Our support team will never ask for your password. If someone claiming to be EVO33 asks for it, do not share it, and report the contact to us through the official live chat.
Common Topics We Can Help With
Account verification, deposit questions (the minimum is NPR 500), withdrawal status, bonus wagering, settled bets and app installation are among the most common requests.
If your question is about a cricket market that was voided or settled in a way you didn't expect, give us the match and market name and we'll explain the settlement rules that applied.
Responsible Gaming Requests
If you want to set a limit, take a break or self-exclude, tell support and we will help straight away. Many of these tools are also available in your account settings.
If you are worried about your own gambling or someone else's, please read our Responsible Gaming page. Support is there for you.